Mentors are people who, through their actions and work, help others to achieve their potential. In a business environment, the mentor may be anyone in the organisation, from a friend who offers social support to a senior manager who provides a formal and structured process of learning. This book lays a solid foundation for developing successful mentor behaviour. It enables the reader to identify and assess his or her own mentoring experiences — as mentor or protégé — and to use mentoring as an empowering tool for positive employee and personal development. Mentoring can be used to: ● Realise untapped potential ● Produce a more efficient workforce ● Build company loyalty.