The Design Of Everyday Things

Basic Books (Aug 29, 2002)

9780465067107

| Paperback

272 pages | 137 x 90 mm | English

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Dewey 620.8/2

LC Classification TS171.4 .N67 2002

LC Control No. 2003269451

Subject

Design
Human Engineering
Industrial
Industrial Design
Industrial Design/ Psychological Aspects

Plot

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

Personal

Owner	CTL
Location	EGGC 306
Read
Index	131
Added Date	Apr 22, 2016 20:12:03
Modified Date	Apr 22, 2016 20:13:05